Privacy Policy

ORCA values your privacy and is committed to protecting your personal information. We use appropriate safeguards and security practices to ensure that your data remains secure. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, use our digital services, or interact with our platforms.

By accessing or using our website or services, you agree to the practices described in this Privacy Policy.

Your Privacy Matters

We understand that sharing personal information requires trust. We only collect information that is necessary for providing our services, processing your orders, and improving your experience. Your data is handled responsibly and only for legitimate business purposes.

We retain your information only for as long as required by law or for the purposes for which it was collected.

You may browse our website without providing personal details. During such visits, you remain anonymous unless you log into your account using your credentials.

Information We Collect

When you place an order or use our services, we may collect personal details such as your name, contact number, email address, delivery address, billing address, and payment-related information. Additional data, such as date of birth, gender, or communication preferences, may also be collected where relevant.

We may also gather technical information such as device type, browser details, and website usage patterns to improve our platform and services.

How We Use Your Information

Your information is used to process and deliver your orders, manage your account, handle payments, respond to customer service requests, and provide support. We also use data to improve our website layout, enhance user experience, conduct internal research, and better understand customer preferences.

With your consent, we may send you updates about products, services, or promotional offers. You can opt out of marketing communications at any time.

Sharing of Information

To complete your orders, we may share your name, address, and contact details with delivery partners or service providers. We may also work with third parties for payment processing, customer support, data analysis, or technical services.

We may share information when required by law, regulatory authorities, or to protect our legal rights. We do not sell your personal data to third parties.

Account and Security

Your order history and account details are stored securely. You can access this information by logging into your account. It is your responsibility to keep your login credentials confidential. We are not responsible for unauthorized access resulting from your failure to protect your password.

Purpose of Data Processing

We use personal information to manage business operations, deliver products and services, maintain service quality, handle customer inquiries, manage relationships, and comply with legal requirements. Data may also be used for surveys, feedback collection, and service improvement.

Certain communications, such as customer service calls or chats, may be recorded for quality assurance and training.

Cookies and Website Tracking

Our website uses cookies to improve functionality and enhance user experience. Cookies help remember your preferences, manage your shopping cart, and simplify navigation. Disabling cookies may limit certain features of the website.

We may use analytics services to understand how users interact with our website. These services collect information such as pages visited and browsing behavior to help us improve our platform.

Third Party Links

Our website may include links to external websites or advertisements. We are not responsible for the privacy practices of third-party sites. Users are encouraged to review the privacy policies of those platforms separately.

Data Security

We use technical and organizational security measures to protect your personal information from unauthorized access, loss, or misuse. Data is stored on secure servers protected by security technologies. However, no system can guarantee absolute security, and users should also take steps to protect their devices and credentials.

Your Rights

You have the right to request access to the personal information we hold about you. You may ask us to correct inaccurate information or request that we stop using your data for marketing purposes. Requests can be made through our customer support channels.